Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before entering. By entering this giveaway, you agree to be bound by these Terms in full. If you do not accept these Terms, please do not enter.

1. The Promoter

This giveaway (“the Competition”) is run by Ugreen (“the Promoter”). Neither Instagram, Facebook, TikTok, nor any other social media platform is a sponsor, endorser, or administrator of this Competition, and the Competition is in no way affiliated with any such platform.

2. Eligibility

1. The Competition is open to residents of South Africa aged 18 years or older at the date of entry.
2. Employees, directors, contractors, and immediate family members of the Promoter, its agencies, suppliers, and anyone professionally connected to the Competition are not eligible to enter.
3. Entries on behalf of another person, bulk entries from consumer groups, trade entries, and entries from automated systems or bots will not be accepted and will be disqualified.

3. Competition Period

The Competition opens and closes on the dates specified in the giveaway post (“Competition Period”). Any entries received outside the Competition Period will not be considered. The Promoter reserves the right to extend, shorten, or cancel the Competition at its sole discretion.

4. How to Enter

To enter, participants must complete all entry requirements set out in the giveaway post, which may include (but is not limited to): following the Promoter’s social media accounts, liking the giveaway post, tagging friends in the comments, sharing the post to their story, or any additional actions specified. Failure to complete every entry step will result in automatic disqualification. No purchase is necessary to enter.

5. The Prize

1. The prize consists of the Ugreen product(s) specified in the giveaway post (“the Prize”).
2. IMPORTANT – DEMO MODELS: The winner acknowledges and accepts that the product(s) awarded as part of this Prize are demo models. This means:

1. The product packaging has been opened, as the product was previously used for demonstration, display, review, or promotional purposes;
2. The product itself is sound, fully functional, and has not been used by an end consumer;
3. While every effort is made to repackage and present the product in the most professional manner possible prior to shipping, the winner accepts that the original retail packaging may show signs of having been opened;
4. The Prize is awarded strictly on an “as is” basis, and the winner accepts the Prize in its current condition without exception.

1. The Prize is not transferable, not exchangeable, and cannot be redeemed for cash or any other product, credit, or alternative.
2. The Promoter reserves the right to substitute the Prize with one of equal or greater value should the advertised Prize become unavailable for reasons beyond its control.
3. Any manufacturer warranties that would ordinarily apply to a new, sealed product may be limited, shortened, or not apply to demo models. Any warranty information will be communicated to the winner at the point of handover.

6. Winner Selection and Notification

1. The winner will be selected at random from all valid entries received during the Competition Period.
2. The winner will be announced and/or contacted via direct message on the platform on which they entered within seven (7) days of the Competition closing.
3. The winner must respond to the notification within forty-eight (48) hours and provide the delivery details requested. If the winner fails to respond within this period, the Promoter reserves the right to forfeit the Prize and select an alternative winner.
4. The Promoter will not ask the winner for any payment, banking details, or OTPs in order to claim the Prize. Participants are warned to be vigilant against scam accounts impersonating the Promoter.

7. Prize Delivery

1. The Prize will be delivered to a valid South African physical address supplied by the winner. PO Boxes will not be accepted.
2. The Promoter will arrange delivery at its cost within a reasonable period, typically 14 to 21 business days from confirmation of the winner’s details.
3. Risk in the Prize passes to the winner upon delivery. The winner is responsible for inspecting the product upon receipt and reporting any functional defect within 48 hours of delivery.

8. Publicity and Use of Content

By entering the Competition, participants grant the Promoter a non-exclusive, royalty-free licence to use their entry content, username, handle, and (if they win) their name and image in connection with the administration, promotion, and announcement of the Competition across the Promoter’s marketing channels, without further compensation.

9. Personal Information

Personal information collected from entrants will be processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and will be used solely for the purpose of administering this Competition, delivering the Prize, and communicating with the winner. Personal information will not be shared with third parties for marketing purposes without the entrant’s express consent.

10. Limitation of Liability

1. To the fullest extent permitted by law, the Promoter, its employees, agents, and service providers shall not be liable for any loss, damage, injury, or disappointment suffered by any entrant or winner arising from entering the Competition, accepting the Prize, or using the Prize.
2. The Promoter accepts no responsibility for entries that are lost, delayed, incomplete, corrupted, or not received due to technical failures, network issues, or any reason outside its reasonable control.
3. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under South African law, including under the Consumer Protection Act, 68 of 2008.

11. General

1. The Promoter reserves the right to disqualify any entrant found to be tampering with the entry process, the operation of the Competition, or acting in breach of these Terms.
2. The Promoter’s decision on all matters relating to the Competition is final and binding, and no correspondence will be entered into.
3. These Terms are governed by the laws of the Republic of South Africa, and any dispute arising from the Competition shall be subject to the exclusive jurisdiction of the South African courts.
4. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

By entering this Competition, you confirm that you have read, understood, and accepted these Terms and Conditions in full, including the acknowledgement regarding demo models.